Privacy Policy

La Maison d'Elle, a brand operating under Elle Collective FZE ("we," "our," or "us"), respects your privacy and is committed to protecting your personal information.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect:

• Full name
• Email address
• Phone number
• Shipping address
• Billing address
• Order and purchase history
• Information submitted through contact forms or customer support requests

Customers may currently place orders as guests without creating an account. Account functionality may be introduced in the future.

Payment Information

Payments are processed by trusted third-party payment providers, including Stripe and other authorized payment service providers.

La Maison d'Elle does not store or have access to customers' complete payment card information.

How We Use Your Information

We use personal information to:

• Process and fulfill orders
• Deliver products and services
• Communicate regarding orders and customer support requests
• Send order confirmations and delivery updates
• Send marketing communications where consent has been provided
• Improve our website and customer experience
• Prevent fraud and maintain website security
• Comply with legal obligations

Marketing Communications

With your consent, we may send:

• Email newsletters
• WhatsApp marketing messages

You may unsubscribe at any time by following the instructions provided in our communications or by contacting us directly.

Cookies and Analytics

We may use cookies and similar technologies, including:

• Google Analytics
• Meta (Facebook) Pixel
• TikTok Pixel
• Google Ads tracking technologies

These tools help us understand website performance and improve marketing efforts.

Sharing Information

We may share information with trusted third parties when necessary to operate our business, including:

• Payment providers
• Shipping and delivery providers
• Marketing and analytics providers
• Technology service providers

We do not sell, rent, or trade personal information.

Data Retention

We retain information only as long as necessary for business, legal, accounting, and fraud prevention purposes.

Your Rights

You may request to:

• Access your information
• Correct inaccurate information
• Request deletion of personal information
• Withdraw consent for marketing communications

Certain information may be retained where required by law or legitimate business purposes.

Security

We take reasonable administrative, technical, and organizational measures to safeguard personal information. However, no online transmission or storage system can be guaranteed to be completely secure.

Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

Contact Us

For privacy-related inquiries, please contact:

hello@lamaisondelle.ae
La Maison d'Elle
Operated by Elle Collective FZE
United Arab Emirates